molsen
Do work.
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isn't that convenient then? that they won't confirm nor deny it
Great Sound?!?
- Thread starter alexsabree
- Start date
- Status
first one. read the bottom of the page
Edit. I bolded the important parts of these E-mails
Dear Vance ,
Thank you for contacting Creative Technical Support.
You may want to know that for digital connections, capabilities of the
soundcard is being bypassed. Therefore the quality of music will depend
on the decoder/receiver of your speakers system.
I apologize for the inconvenience, but according to the information
provided, you are beyond your complimentary e-mail support period.
Every Creative product is covered by our award-winning customer support
services, which include:
? Complimentary telephone support for the first 60 days of ownership to
help you get started with your product
? Complimentary email support for the duration of your product's
warranty
? Warranty service by telephone or email for the duration of your
product's warranty
? Unlimited access to our portfolio of web-based support services for
the life of your product
If you are beyond your complimentary support period, there are a few
options that are available for you.
1. You may take advantage of our free web-based services including a
searchable knowledge base, forums, product documentation, tutorials, and
downloads.
2. You may utilize 3rd party online forums and discussion groups that
can be found using online search engines.
3. You may contact our telephone support to purchase a Creative Tutor
session from one of our expert technical advisors.
Our online portfolio of web-based services can be located on our site at
us.creative.com under support. Under here you will see the ?Discussion
Forums? and ?Knowledge Base?. Drivers can be found under the
?downloads? section.
More information on the Creative Tutor session can be found below.
Creative Tutor
You're eligible to receive complimentary telephone support for 60 days
to help you install and get started with your new product. At any time
after that during the service life of your product, you're welcome to
use Creative Tutor for expert help and advice by phone.
Our support advisors are available to help you with installing your
Creative product, solving problems, teaching you new ways to use your
Creative products or walking you through the included software and
applications. Your Creative Tutor session covers any one issue with
which you want assistance and lasts up to 30 minutes.
A 30-minute Creative Tutor session is available any time during regular
operating hours for $12.99.
Tel 1-405-707-8777
Operating Hours (Central Time)
9AM-6PM, Monday-Friday
Closed Public Holidays
If you are covered under a CCPP (Creative Care Protection Plan) and are
within the warranty and service coverage of your plan, please reply back
with the e-mail address the plan was purchased under, as well as your
CCPP order and reference number.
If you are within your warranty period, please reply back with the name,
model number, serial number, place of purchase, and date of purchase of
the product which you require assistance with and we will do our best to
assist you. Thank you.
If you still require assistance, please reply to this email with any
previous correspondence to ensure the quickest and most accurate
service.
Best Regards
,
Kaytence
Technical Support
Creative Labs Americas
- - -
Creative Care Protection Plan is now available for Sound Blaster X-Fi!
Protect your investment by extending the warranty and support coverage
for your X-Fi to a full 2 years.
http://us.creative.com/redirect.asp?id=885
Hear your music, feel your games and travel with the sounds you crave
with creative's award-winning speaker systems.
http://us.creative.com/redirect.asp?id=312
Accessorize your Sound Blaster with a remote control, console or drive
bay upgrade kit, home theater cable, premium headphones or speakers, and
more!
http://us.creative.com/redirect.asp?id=1314
- - -
To provide feedback on your "Creative Experience" please click on the
following link:
http://www.creativehelp.com/support/contact/welcome.asp?r=CLI&d=TS
This link is provided so that you may provide feedback on your "Creative
Experience". If you require further troubleshooting or have additional
questions simply reply to the original mail and we will be glad to
assist you.
Original Message Follows:
------------------------
=======================
Subject: CLI - Technical Support Request - (Audigy 2 ZS Platinum)
Name: Vance Lockett
E-mail Address: vance43211@gmail.com
Self Description: Advanced PC User
Country: United States of America
------------------
Support Inquiry: ID(2) I need help with a Creative software application
Product: Audigy 2 ZS Platinum
CCPP Certificate Number:
Serial Number: I don't know
Purchase Date: 9/10/2004
------------------
Operating System: Windows XP
Creative Model Number: Audigy 2
Computer Brand/Model:
Processor/CPU:
Memory:
BIOS Type/Revision:
System Board/Chipset:
------------------
Detailed Problem Description:
I"m arguing with this guy on this post
http://www.techist.com/showthread.php?s=&threadid=119657&perpage=15&pagenumber=1
he says that the audigy 2
"it upsamples everything to 48khz in the dsp chip and then back down to 44.1khz on the spdif output before it puts out the
signal is already a very bad sign."
basically he is say that it converts the signal beforehand and then send the digital signal out which kind of defeats the purpose of it
please tell me that that isn't true
I said that it bypass the signal altogether so that the quality depends on your receiver or DAC
Edit. I bolded the important parts of these E-mails
Dear Vance ,
Thank you for contacting Creative Technical Support.
You may want to know that for digital connections, capabilities of the
soundcard is being bypassed. Therefore the quality of music will depend
on the decoder/receiver of your speakers system.
I apologize for the inconvenience, but according to the information
provided, you are beyond your complimentary e-mail support period.
Every Creative product is covered by our award-winning customer support
services, which include:
? Complimentary telephone support for the first 60 days of ownership to
help you get started with your product
? Complimentary email support for the duration of your product's
warranty
? Warranty service by telephone or email for the duration of your
product's warranty
? Unlimited access to our portfolio of web-based support services for
the life of your product
If you are beyond your complimentary support period, there are a few
options that are available for you.
1. You may take advantage of our free web-based services including a
searchable knowledge base, forums, product documentation, tutorials, and
downloads.
2. You may utilize 3rd party online forums and discussion groups that
can be found using online search engines.
3. You may contact our telephone support to purchase a Creative Tutor
session from one of our expert technical advisors.
Our online portfolio of web-based services can be located on our site at
us.creative.com under support. Under here you will see the ?Discussion
Forums? and ?Knowledge Base?. Drivers can be found under the
?downloads? section.
More information on the Creative Tutor session can be found below.
Creative Tutor
You're eligible to receive complimentary telephone support for 60 days
to help you install and get started with your new product. At any time
after that during the service life of your product, you're welcome to
use Creative Tutor for expert help and advice by phone.
Our support advisors are available to help you with installing your
Creative product, solving problems, teaching you new ways to use your
Creative products or walking you through the included software and
applications. Your Creative Tutor session covers any one issue with
which you want assistance and lasts up to 30 minutes.
A 30-minute Creative Tutor session is available any time during regular
operating hours for $12.99.
Tel 1-405-707-8777
Operating Hours (Central Time)
9AM-6PM, Monday-Friday
Closed Public Holidays
If you are covered under a CCPP (Creative Care Protection Plan) and are
within the warranty and service coverage of your plan, please reply back
with the e-mail address the plan was purchased under, as well as your
CCPP order and reference number.
If you are within your warranty period, please reply back with the name,
model number, serial number, place of purchase, and date of purchase of
the product which you require assistance with and we will do our best to
assist you. Thank you.
If you still require assistance, please reply to this email with any
previous correspondence to ensure the quickest and most accurate
service.
Best Regards
,
Kaytence
Technical Support
Creative Labs Americas
- - -
Creative Care Protection Plan is now available for Sound Blaster X-Fi!
Protect your investment by extending the warranty and support coverage
for your X-Fi to a full 2 years.
http://us.creative.com/redirect.asp?id=885
Hear your music, feel your games and travel with the sounds you crave
with creative's award-winning speaker systems.
http://us.creative.com/redirect.asp?id=312
Accessorize your Sound Blaster with a remote control, console or drive
bay upgrade kit, home theater cable, premium headphones or speakers, and
more!
http://us.creative.com/redirect.asp?id=1314
- - -
To provide feedback on your "Creative Experience" please click on the
following link:
http://www.creativehelp.com/support/contact/welcome.asp?r=CLI&d=TS
This link is provided so that you may provide feedback on your "Creative
Experience". If you require further troubleshooting or have additional
questions simply reply to the original mail and we will be glad to
assist you.
Original Message Follows:
------------------------
=======================
Subject: CLI - Technical Support Request - (Audigy 2 ZS Platinum)
Name: Vance Lockett
E-mail Address: vance43211@gmail.com
Self Description: Advanced PC User
Country: United States of America
------------------
Support Inquiry: ID(2) I need help with a Creative software application
Product: Audigy 2 ZS Platinum
CCPP Certificate Number:
Serial Number: I don't know
Purchase Date: 9/10/2004
------------------
Operating System: Windows XP
Creative Model Number: Audigy 2
Computer Brand/Model:
Processor/CPU:
Memory:
BIOS Type/Revision:
System Board/Chipset:
------------------
Detailed Problem Description:
I"m arguing with this guy on this post
http://www.techist.com/showthread.php?s=&threadid=119657&perpage=15&pagenumber=1
he says that the audigy 2
"it upsamples everything to 48khz in the dsp chip and then back down to 44.1khz on the spdif output before it puts out the
signal is already a very bad sign."
basically he is say that it converts the signal beforehand and then send the digital signal out which kind of defeats the purpose of it
please tell me that that isn't true
I said that it bypass the signal altogether so that the quality depends on your receiver or DAC
2nd one. I thought that they had repeated my question, so
I cursed a little
***** *** faggot. I was asking a simple question. A yes or nO would have suffice. I'm going to sue you ***** *** ****ers for false advertising a product as 24bit when it isn't
It must be true.
I cursed a little
***** *** faggot. I was asking a simple question. A yes or nO would have suffice. I'm going to sue you ***** *** ****ers for false advertising a product as 24bit when it isn't
It must be true.
3rd
I want to apologize for my last email.I was a half sleep and at the first appearance it look like you didn't answer my question. I reread it this morning and I noticed that you did
I apologize again. We have this big heated argument about this right now.
I want to apologize for my last email.I was a half sleep and at the first appearance it look like you didn't answer my question. I reread it this morning and I noticed that you did
I apologize again. We have this big heated argument about this right now.
4th
From: Vance Lockett
Date: 8/29/2006 12:01:26 AM
To: Creative Americas Customer Support
Subject: Re: CLI - Technical Support Request - (Audigy 2 ZS Platinum) (KMM11228853I16636L0KM)
We manage to shut that guy up. I originally thought that you repeated my question and then said you couldn't answer it. I got mad at that because I had bought 4 sound blaster cards in the past 5 years or so and I thought that I couldn't get a response.
Like I said I was a half asleep. Thanks again
-------Original Message-------
From: Creative Americas Customer Support
Date: 08/28/06 23:21:24
To: Vance Lockett
Subject: Re: CLI - Technical Support Request - (Audigy 2 ZS Platinum) (KMM11228853I16636L0KM)
Dear Vance,
Thank you for your reply.
I'm glad that you have noticed the answer to your question.
Nevertheless, if you have any more enquires regarding on the soundcard,
you may wish to refer to our knowledge base website and search for more
information.
http://us.creative.com/support/kb/
If you still require assistance, please reply to this email with any
previous correspondence to ensure the quickest and most accurate
service.
Best Regards
,
Ronald.T
Technical Support
Creative Labs Americas
To provide feedback on your "Creative Experience" please click on the
following link:
http://www.creativehelp.com/support/contact/welcome.asp?r=CLI&d=TS
This link is provided so that you may provide feedback on your "Creative
Experience". If you require further troubleshooting or have additional
questions simply reply to the original mail and we will be glad to
assist you.
From: Vance Lockett
Date: 8/29/2006 12:01:26 AM
To: Creative Americas Customer Support
Subject: Re: CLI - Technical Support Request - (Audigy 2 ZS Platinum) (KMM11228853I16636L0KM)
We manage to shut that guy up. I originally thought that you repeated my question and then said you couldn't answer it. I got mad at that because I had bought 4 sound blaster cards in the past 5 years or so and I thought that I couldn't get a response.
Like I said I was a half asleep. Thanks again
-------Original Message-------
From: Creative Americas Customer Support
Date: 08/28/06 23:21:24
To: Vance Lockett
Subject: Re: CLI - Technical Support Request - (Audigy 2 ZS Platinum) (KMM11228853I16636L0KM)
Dear Vance,
Thank you for your reply.
I'm glad that you have noticed the answer to your question.
Nevertheless, if you have any more enquires regarding on the soundcard,
you may wish to refer to our knowledge base website and search for more
information.
http://us.creative.com/support/kb/
If you still require assistance, please reply to this email with any
previous correspondence to ensure the quickest and most accurate
service.
Best Regards
,
Ronald.T
Technical Support
Creative Labs Americas
To provide feedback on your "Creative Experience" please click on the
following link:
http://www.creativehelp.com/support/contact/welcome.asp?r=CLI&d=TS
This link is provided so that you may provide feedback on your "Creative
Experience". If you require further troubleshooting or have additional
questions simply reply to the original mail and we will be glad to
assist you.
at first glance it looked liked he had repeated what I had said,
so I thought he didn't answer the question
at second glance it looked like he had repeated what I had said, which does answer my question because it goes to what I have been saying all along
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