Google Help

M

mojohnson9

Beta member

Messages

5

• Oct 13, 2006

• #1

Google Help (desperately) Needed

I'm hoping someone can help me out-- Everytime I try to log onto google or gmail, I get an alert message that reads "the connection was refused when attempting to contact www.google.com." All other websites work just fine.

It started a few days ago, but for some reason when I brought my computer to the office, it worked just fine. I use a cable modfem, have wireless, and am using Mozilla if that matters. I also don't think I've installed anything new or changed any settings.

If someone has any answeers, I'd really, really appreciate it.

Thanks.

 

T

talldude123

Banned

Messages

7,915

• Oct 13, 2006

• #2

ping www.google.com

(go to Start -> Run, type "ping www.google.com". Press OK.

 

OP

OP

M

mojohnson9

Beta member

Messages

5

• Oct 13, 2006

• #3

I tried what you said, but it didn't work. After I pressed OK, a series of numbers showed up, followed by "expired in transit" three times, and then the window closed on its own.
Any other suggestions?

 

T

talldude123

Banned

Messages

7,915

• Oct 13, 2006

• #4

Disable your firewall.

 

baronvongogo

Fully Optimized

Messages

2,756

Location

United Kingdom, Warrington

• Oct 16, 2006

• #5

mojohnson9 said:

I tried what you said, but it didn't work. After I pressed OK, a series of numbers showed up, followed by "expired in transit" three times, and then the window closed on its own.
Any other suggestions?

Click to expand...

start->run then type cmd

once in command prompt type ping www.google.com

it will stay open then, it should ping 4 times and say something like 4 recieved 0 failed, if it says 4 failed then you have a problem.

What firewall are you using? do you use a router?

 

OP

OP

M

mojohnson9

Beta member

Messages

5

• Oct 16, 2006

• #6

yep, it said 4 failed. I apologize for my lack of computer smarts, but I don't think I have a firewall, and yes, I have a router.
Any clarity?

 

baronvongogo

Fully Optimized

Messages

2,756

Location

United Kingdom, Warrington

• Oct 16, 2006

• #7

have you tried unplugging from the router and connecting directly to the modem? or is it a modem and router in one?

does your connection status say connected? are you using wireless?

 

OP

OP

M

mojohnson9

Beta member

Messages

5

• Oct 16, 2006

• #8

it's a modem and router in one, but we're using wireless. My connection status says "good" and all other non-google sites are opening just fine. Three different computers in the house are having the same exact problem, but when we take our computers elsewhere, google seems to work just fine. That being said though, we haven't changed any settings lately, so it doesnt make any sense. . .

 

superdave1984

Repeat Offender

Messages

1,986

Location

KY

• Oct 16, 2006

• #9

Sounds like the router has an ACL with Google on it.

 

OP

OP

M

mojohnson9

Beta member

Messages

5

• Oct 17, 2006

• #10

what do i have to do to fix it?